{
  "shipping": {
    "title": "Shipping Policy",
    "summary": "Free tracked delivery across South Africa on orders of R1000 or more; a flat R300 delivery charge applies under R1000. Most orders arrive in 2 to 4 working days.",
    "content": "Shipping Last updated 2026-08-04. DELIVERY & SHIPPING INFORMATION IMPORTANT UPDATE: As an international company selling to x 22 countries, various lockdowns across the world have severely disrupted our supply chain. Currently our Thailand logistic centre is handling a majority of deliveries…. which means your order may be sent directly from Thailand by DHL Express (7 day delivery time) but a fee may be applied by South African customs OUR CURRENT DELIVERY TIMES Delivery time varies by location. South Africa 5-7 days (This doesn't include our 24-48 hour order handling & processing time)* OUR DELIVERY PARTNERS TRACKING INFORMATION You will receive an email with a tracking number once your order is shipped. For logistical reasons, items in the same purchase may be sent in separate packages. If you have any other questions, please contact us and we will do our best to assist. CUSTOMS We are not responsible for any custom fees once the items have shipped. By purchasing online, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country. We always declare your items as \"sample\" on the commercial invoice or customs declaration, and we are trying to help you minimise any GST/VAT or other taxes, but we cannot guarantee no tax charges as it largely depends on your country's policy $",
    "url": "https://silkpillowcase.co.za/shipping/"
  },
  "returns": {
    "title": "Returns Policy",
    "summary": "Your statutory 7 day cancellation right under the Consumer Contracts Regulations 2013. Pillows must be returned in clean, resaleable condition.",
    "content": "Refunds & Returns Last updated 2026-08-04. Refunds & Returns Policy Thank you for shopping on our website - if you are not 100% satisfied with your purchase, we're here to help. Customer Support Customer Support is available at theteam@silkpillowcase.co.za We do our very best to respond to support emails within 24 hours. Order Cancellation All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours as most orders are shipped within 24 hours of ordering A 12.5% service and processing fee applies on all cancellations. Once the packaging and shipping process has started, it can no longer be cancelled (please refer to the Returns Policy below) ** Returns Policy Our products can be returned within 15 days of the original purchase of the product. A non-refundable dollar amount of R250 per order ( which covers the initial product packing & handling fee ) is applicable and items must be shipped back to the original warehouse your package was sent from ( at the cost of the purchaser ) if the purchaser is returning for the following reasons: Better price found Changed mind Doesn't fit No longer needed Ordered wrong item Your refund will be processed 24-48 hours after receipt of the returned item Refunds may be held in credit against your account for future purchases if requested or directly refunded via the original mode of payment (ie your credit card or Paypal account) You can return your product anytime within 15 days for an exchange or refund ( not including the product handling & shipping fee ) subject to the following conditions. To be eligible for a return, please ensure: The product was purchased within the last 15 days. The product is in its original packaging. You have the receipt, order confirmation or proof of purchase from this website We are unable to accept returns of purchases made from third-party retailers. Products that do not meet these criteria will not be considered for return. Damaged Items If you receive a damaged product, please notify us immediately. Damaged items, products with missing parts will be quickly addressed by our customer service team. Incorrect Item Sent If you receive an incorrect product that is different from what you ordered, please notify us immediately. Incorrectly sent items will be quickly addressed by our customer service team. Order Not Received If you do not receive your order, please notify us immediately. unreceived orders will be quickly addressed by our customer service team. Contact Us If you have any questions about our returns and refunds policy, please contact us at: theteam@silkpillowcase.co.za $",
    "url": "https://silkpillowcase.co.za/refunds-and-returns/"
  },
  "privacy": {
    "title": "Privacy Policy",
    "summary": "How FlairSilk South Africa collects, uses, shares and protects your personal data, including cookies and analytics.",
    "content": "Privacy Policy Last updated 2026-08-04. Privacy Policy Who we are Our website address is: silkpillowcase.co.za What personal data we collect and why we collect it Comments When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor's IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment. Media If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website. Contact forms Cookies If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select \"Remember Me\", your login will persist for two weeks. If you log out of your account, the login cookies will be removed. If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day. Embedded content from other websites Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website. Analytics Who we share your data with How long we retain your data If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue. For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information. What rights you have over your data If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. Where we send your data Visitor comments may be checked through an automated spam detection service. $",
    "url": "https://silkpillowcase.co.za/privacy-policy/"
  },
  "terms": {
    "title": "Terms & Conditions",
    "summary": "The terms that apply when you use the website and buy from FlairSilk South Africa.",
    "content": "Terms & Conditions Last updated 2026-08-04. Terms & Conditions We provide services to you subject to the notices, terms, and conditions set forth in this agreement. Besides, you will obey the rules, guidelines, policies, terms, and conditions applicable to such services before you use them. We reserve the right to change this site and these terms and conditions at any time. Before proceeding, please read this agreement because accessing, browsing, or otherwise using the Site indicates your agreement to all the terms and conditions in this agreement. You shall not upload, distribute, or otherwise publish through this Site any Content, information, or other material that (a) includes any bugs, viruses, worms, trap doors, Trojan horses, or other harmful code or properties; (b) is libelous, threatening, defamatory, obscene, indecent, pornographic, discriminatory, or could give rise to any civil or criminal liability under the laws of the U.S. or the laws of any other country that may apply; or (c) violates or infringes upon the copyrights, patents, trademarks, service marks, trade secrets, or other proprietary rights of any person. FlairSilk South Africa may give you an account identification and password to enable you to access and use certain portions of this Site. Each time you use a password or identification, you are deemed to be authorized to access and use the Site in a manner consistent with the terms and conditions of this agreement, and FlairSilk South Africa has no obligation to investigate the source of any such access or use of the Site. By accepting these Terms of Use through your use of the Site, you certify that you are 18 years of age or older. If you are under 18 years old please use this Site only under the supervision of a parent or legal guardian. Subject to the terms and conditions of this agreement, hereby grants you a limited, revocable, non-transferable, and non-exclusive license to access and use the Site by displaying it on your Internet browser only for the purpose of shopping and not for any commercial use or use on behalf of any third party, except as explicitly permitted by FlairSilk South Africa in advance. Any violation of this Agreement shall result in the immediate revocation of the license granted in this paragraph without notice to you. Unless explicitly permitted by our company in advance, all materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of this Site (collectively, the \"Contents\") are intended solely for personal, non-commercial use. You may not make any commercial use of any of the information provided on the Site or make any use of the Site for the benefit of another business. We reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if we believe that customer conduct violates applicable laws or is harmful to our interests. You may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify, reverse-engineer, disassemble, decompile, or otherwise exploit this Site or any portion of it unless expressly permitted by our company in writing. You will be solely responsible for all access to and use of this site by anyone using the password and identification originally assigned to you whether or not such access to and use of this site is actually authorized by you, including without limitation, all communications and transmissions and all obligations (including without limitation financial obligations) incurred through such access or use. You are solely responsible for protecting the security and confidentiality of the password and identification assigned to you. You shall immediately notify FlairSilk South Africa of any unauthorized use of your password or identification or any other breach or threatened breach of this Site's security. $",
    "url": "https://silkpillowcase.co.za/terms-and-conditions/"
  }
}